Customer Service
How can I contact customer service?
You can contact our customer service via email at: apsarajewelswithlove@gmail.com
Security
Is the site www.apsarajewels.fr secure?
Yes. The transmission of information on our site occurs in a secure environment, using the protocols in place on the Internet. Payment card numbers are not stored on the site www.apsarajewels.fr but only on the secure site of our banking institution.
Orders and Deliveries
What is the delivery area of the site www.apsarajewels.fr ?
The site www.apsarajewels.fr delivers worldwide.
Some international shipments may be subject to customs fees and additional taxes. In any case, APSARA JEWELS will provide the necessary documents for the package to clear customs, but any additional fees will be the responsibility of the buyer.
What are the shipping costs and delivery times?
Your jewelry is made to order, and the shipping time varies from 1 to 10 days.
They are then carefully packaged and shipped via tracked letter through La Poste.
Delivery is free in France, and the carrier's delivery time is 2 to 3 working days.
For international deliveries, shipping costs are €4 and free for purchases over €200. The carrier's delivery time is 3 to 5 working days depending on the country.
How can I track the delivery of my order?
We want you to be able to track your order at any time. That is why once your order is shipped, you will receive a confirmation email with a link from which you can track your order live.
Shipping and returns
How can I return or exchange an item?
In accordance with Article L.121-20 and following of the Consumer Code, you have a period of 14 working days from the date of delivery of your order to return any item that does not suit you.Beyond this deadline APSARA JEWELS will be free to refuse the exchange or refund.
Your requests must be made to the following email address: apsarajewelswithlove@gmail.com
The exchange or refund of items can only be accepted if the ordered items are returned to us in their original packaging and condition, unused, unworn, undamaged, and suitable for resale. APSARA JEWELS reserves the right to assess this condition. Return shipping costs are your responsibility and must be sent via tracked letter or Colissimo to ensure package traceability.
Custom-made models are neither exchangeable nor refundable.
Payment methods
What payment methods are accepted by the site www.apsarajewels.fr ?
You can pay for your purchases by credit card or debit card: You must enter your credit card or debit card number, as well as its expiration date on the designated page.
You can also pay for your purchases via Paypal.
How to contact customer service?
You can reach the customer service of APSARA JEWELS by email at the following address: apsarajewelswithlove@gmail.com
Care and composition
What is the composition of APSARA JEWELS jewelry?
The majority of our jewelry is made of Gold Filled and natural stones.
All our jewelry is guaranteed to be nickel-free, lead-free, and cadmium-free.
The composition of each piece of jewelry is detailed in the corresponding product sheet.
How to care for my APSARA JEWELS jewelry?
To preserve the shine of your jewelry, it is necessary to avoid contact with water and humidity.Perfume, cosmetics, alcohol, chemicals, lemon and other acids, as well as salt water and especially chlorine are the enemies of jewelry. It is therefore advisable to apply makeup and perfume before putting on your jewelry.
For more details, read " Care Tips ”
Where are APSARA JEWELS made?
All jewelry APSARA JEWELS is handmade by the designer Camille, in her workshop in the South of France.
What is the weight of the earrings?
To avoid any discomfort, the weight of our earrings does not exceed 15 grams.
General information
I am new to lithotherapy, what should I know?
I invite you to consult our blog. You will find many articles dedicated to lithotherapy and gemstones. However, if you have a question that is not answered in the articles on the blog, feel free to contact me on Instagram or by email at the address:apsarajewelswithlove@gmail.com
Is it possible to receive periodic information by email about the latest products and offers from APSARA JEWELS?
Yes. Simply enter your email at the bottom of this page in the "Newsletter" section and you will receive information about our latest products and news APSARA JEWELS.