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F A Q

Customer Service

How can I contact customer service?

You can contact our customer service via email at: apsarajewelswithlove@gmail.com

Security


Is the site www.apsarajewels.fr secure?

Yes. The transmission of information on our site occurs in a secure environment, using the protocols in place on the Internet. Payment card numbers are not stored on the site www.apsarajewels.fr but only on the secure site of our banking institution.

Orders and Deliveries

What is the delivery area of the site www.apsarajewels.fr ?

The site www.apsarajewels.fr delivers worldwide.
Some international shipments may be subject to customs fees and additional taxes. In any case, APSARA JEWELS will provide the necessary documents for the package to clear customs, but any additional fees will be the responsibility of the buyer.

What are the shipping costs and delivery times?

Your jewelry is made to order, and the shipping time varies from 1 to 10 days.

They are then carefully packaged and shipped via tracked letter through La Poste.

Delivery is free in France, and the carrier's delivery time is 2 to 3 working days.

For international deliveries, shipping costs are €4 and free for purchases over €200. The carrier's delivery time is 3 to 5 working days depending on the country.


How can I track the delivery of my order?

We want you to be able to track your order at any time. That is why once your order is shipped, you will receive a confirmation email with a link from which you can track your order live.

Shipping and returns

How can I return or exchange an item?

In accordance with Article L.121-20 and following of the Consumer Code, you have a period of 14 working days from the date of delivery of your order to return any item that does not suit you.Beyond this deadline APSARA JEWELS will be free to refuse the exchange or refund.
Your requests must be made to the following email address: apsarajewelswithlove@gmail.com
The exchange or refund of items can only be accepted if the ordered items are returned to us in their original packaging and condition, unused, unworn, undamaged, and suitable for resale. APSARA JEWELS reserves the right to assess this condition. Return shipping costs are your responsibility and must be sent via tracked letter or Colissimo to ensure package traceability.
Custom-made models are neither exchangeable nor refundable.

Payment methods

What payment methods are accepted by the site www.apsarajewels.fr ?

You can pay for your purchases by credit card or debit card: You must enter your credit card or debit card number, as well as its expiration date on the designated page.
You can also pay for your purchases via Paypal.

How to contact customer service?

You can reach the customer service of APSARA JEWELS by email at the following address: apsarajewelswithlove@gmail.com

Care and composition


What is the composition of APSARA JEWELS jewelry?

The majority of our jewelry is made of Gold Filled and natural stones.
All our jewelry is guaranteed to be nickel-free, lead-free, and cadmium-free.
The composition of each piece of jewelry is detailed in the corresponding product sheet.

How to care for my APSARA JEWELS jewelry?

To preserve the shine of your jewelry, it is necessary to avoid contact with water and humidity.Perfume, cosmetics, alcohol, chemicals, lemon and other acids, as well as salt water and especially chlorine are the enemies of jewelry. It is therefore advisable to apply makeup and perfume before putting on your jewelry.
For more details, read " Care Tips

Where are APSARA JEWELS made?

All jewelry APSARA JEWELS is handmade by the designer Camille, in her workshop in the South of France.

What is the weight of the earrings?

To avoid any discomfort, the weight of our earrings does not exceed 15 grams.

General information

I am new to lithotherapy, what should I know?

I invite you to consult our blog. You will find many articles dedicated to lithotherapy and gemstones. However, if you have a question that is not answered in the articles on the blog, feel free to contact me on Instagram or by email at the address:apsarajewelswithlove@gmail.com

Is it possible to receive periodic information by email about the latest products and offers from APSARA JEWELS?

Yes. Simply enter your email at the bottom of this page in the "Newsletter" section and you will receive information about our latest products and news APSARA JEWELS.

NOTRE MANIFESTE

Chez APSARA, nous croyons que chaque femme est unique et porte en elle une lumière puissante, prête à rayonner.

Nos bijoux sont une invitation à célébrer votre corps, à affirmer votre style et à révéler votre sensualité naturelle.

Créés avec passion dans notre atelier du sud de la France, nos bijoux de corps sont pensés comme une seconde peau, des pièces solaires qui épousent vos courbes et subliment vos formes.

Porter un bijou APSARA, c'est faire le choix de la qualité, de l'éthique et de l'originalité.

C'est oser exprimer sa personnalité sans compromis.

C'est se sentir confiante, belle et intensément soi-même.

YOU ARE THE SUN !

LIVRAISON

Vos bijoux sont fabriqués à la main avec amour dans notre atelier à Aix-en-Provence. Nous privilégions la qualité et évitons la surproduction, c'est pourquoi nous créons vos bijoux à la commande. Comptez entre 1 et 5 jours de production avant l'expédition. En période de forte activité (soldes, fêtes...), le délai peut être légèrement allongé.

Où livrez-vous ?

Nous livrons partout en France et à l'international ! 🌎

Quels sont les délais et tarifs de livraison ?

En France 🇫🇷 :

Mode de livraison

Tarif

Délai après fabrication

 

Mondial Relay (point relais)

3,90€

3 à 4 jours ouvrés

 

Colissimo (à domicile)

5,90€

2 jours ouvrés

 

Chronopost Express (à domicile)

14,90€

24h

Chronopost Express (retrait PickUp)

9,90€

24h

 

Dans les DOM-TOM (Réunion, Guadeloupe, Martinique, Saint-Martin...) :

  • Frais de port : 14,90€
  • Délai de livraison : variable selon le département

 À l'international 🌍 :

  • Frais de port : calculés automatiquement dans votre panier, en fonction du pays de livraison.
  • Délais de livraison : variables selon le pays et le mode de livraison choisi (Standard ou Express)

Livraison standard à domicile offerte à partir de 200€ d'achat pour les pays éligibles. L'offre s'applique automatiquement lors du paiement.

Important :

  • Les délais de livraison sont indiqués en jours ouvrés (du lundi au vendredi, hors jours fériés).
  • Apsara ne peut être tenue responsable des retards, dégradations ou pertes causés par le transporteur.
  • Les produits sont livrés à l'adresse que vous avez indiquée lors de votre commande.

Suivi de votre commande

Une fois votre commande expédiée, vous recevrez un email de confirmation avec un lien de suivi. Vous pourrez ainsi suivre votre colis en temps réel et savoir exactement quand il arrivera ! 

Merci ♥