At Apsara, your satisfaction is our priority! đ If a piece of jewelry does not completely meet your expectations, don't worry, you can return it to us. Here are the details:
Withdrawal period
You have a period of 14 days after receiving your order to inform us of your wish to return or exchange an item.
Return conditions
- Jewelry must be returned in its original condition, unworn, with its packaging intact.
- Return shipping costs are your responsibility, and the shipment must be made with a tracking number. This is essential for us to track your package and ensure its proper receipt.
Return Procedure
- Contact us : Send us an email at hello@apsarajewels.fr specifying your order number and the items you wish to return or exchange.
- Prepare your package : Carefully pack the items in their original packaging.
- Ship your package : Send your package to the address we will provide you via email.
Refund or exchange
- Refund : Once the package is received and verified, we will process the refund for the amount of the returned item(s) via the original payment method.
- Exchange : If you wish to exchange an item (size, color, model), please indicate this in your email. We will send you the new item as soon as we receive the returned package.
Exceptions
- Personalized items are neither returned nor exchanged.
Important : We cannot be held responsible for the loss of returned packages without tracking. Therefore, please ensure to choose a shipping method with tracking to guarantee the proper receipt of your return.