Where are your jewelry pieces made?
Our jewelry is handmade with love ❤️ in our workshop in Aix-en-Provence, in the south of France. ☀️
What materials do you use?
We carefully select quality materials to create durable and elegant jewelry. ✨ We also place great importance on the sourcing of our materials and their impact on the environment.
The vast majority of our jewelry is made of 18-carat gold-plated brass (75% recycled pure gold) with a thickness of 3 microns. This is the standard in France for the designation "Gold-Plated"! This process ensures a lifespan of the gold plating of at least 10 years, if properly cared for. 😉 Using recycled gold allows us to limit our impact on the planet and promote more responsible fashion.
We also use other materials for certain jewelry, including:
- 14 karat gold filled: a sustainable alternative to gold plating, which offers a thicker and more durable layer of gold.
- Miyuki Japanese beads with Duracoat treatment: high-quality glass beads that are resistant to wear and fading thanks to their protective coating. They add a touch of originality and whimsy to our creations.
You will find the detailed composition of each piece of jewelry in its description.Feel free to consult it for more information! 😊
Do you offer silver jewelry?
No, at the moment we only work with gold-plated brass.
Do you use natural stones?
Yes! We love to enhance our creations with beautiful natural stones. ✨ Each stone is carefully selected for its beauty, quality, and energies. 💎 Among our favorites, you will find:
- Citrine: a stone of joy and abundance, it brings energy and optimism.
- Opal: a stone of creativity and inspiration, it fosters imagination and intuition.
- The moonstone: a stone of femininity and softness, it soothes emotions and promotes tenderness.
- The green onyx: a stone of grounding and protection, it brings stability and self-confidence.
- The amazonite: a stone of communication and harmony, it facilitates expression and eases tensions.
- The mother-of-pearl beads: a symbol of purity and elegance, they add a touch of refinement and softness.
Our stones are sourced in Jaipur, India, the world capital of gemstones. 🇮🇳 We work closely with local artisans who share our passion for stones and our ethical commitment.
By choosing an Apsara jewelry piece with natural stones, you are acquiring a unique item, rich in history and positive energy. ✨
Are your jewelry pieces hypoallergenic?
Absolutely! All our jewelry is guaranteed to be nickel-free, lead-free, and cadmium-free. 😌 You will find the detailed composition of each piece of jewelry on its product page.
How do I care for my Apsara jewelry?
To maintain their shine, avoid any contact with perfume, cosmetics, alcohol, chemicals, lemon, and other acids. 🍋 It is best to apply makeup and perfume before putting on your jewelry.
Are Apsara jewelry pieces waterproof?
Our jewelry is water-resistant! 💦 However, be sure to rinse them with clear water and dry them after swimming in the sea or at the pool.
Can I wear my jewelry in the shower?
Yes, no problem! 🚿 Our jewelry is water-resistant. Don't forget to gently dry them afterwards.
How do I clean my Apsara jewelry?
For optimal maintenance, clean your jewelry two to three times a year! ✨ Mix a little mild soap with warm water and gently scrub with a soft toothbrush. Toothbrushes are ideal for cleaning hard-to-reach corners. If necessary, repeat the process.
Important: gold-plated items require special care. Rubbing too hard may damage the plating. Always rub gently. 😊 A chamois leather cloth can be useful to shine your jewelry if it has tarnished.
How to store my Apsara jewelry?
Store your jewelry away from sunlight and heat, ideally in a padded jewelry box or an anti-tarnish pouch. You can also keep them in small individual bags that are tightly sealed. Avoid plastic or rubber boxes that accelerate tarnishing. Never keep your jewelry in the bathroom or a damp place.
How to prevent my jewelry from getting tangled?
To avoid knots, store your necklaces and chains separately, either flat or hanging. You can use individual pouches, a jewelry tree, or hooks. 😉
What to do if my jewelry breaks?
Don't panic! We offer a free repair service. Contact us and we will guide you through the process. 🛠️
Weight of earrings
For your comfort, the weight of our earrings does not exceed 15 grams.
Your jewelry is handmade with love in our workshop in Aix-en-Provence.We prioritize quality and avoid overproduction, which is why we create your jewelry to order. Please allow between 1 and 5 days for production before shipping. During peak periods (sales, holidays...), the delay may be slightly extended.
Where do you deliver?
We deliver throughout France and internationally! 🌎
What are the delivery times and rates?
In France 🇫🇷 :
| Delivery method | Rate | Delay after production |
|
| Mondial Relay (pickup point) | 3.90€ | 3 to 4 working days |
|
| Colissimo (home delivery) | 5.90€ | 2 working days |
|
| Chronopost Express (home delivery) | 14.90€ | 24h | |
| Chronopost Express (PickUp collection) | 9.90€ | 24h |
In the overseas territories (Réunion, Guadeloupe, Martinique, Saint-Martin...) :
- Shipping costs: €14.90
- Delivery time: variable depending on the department
International 🌍 :
- Shipping costs: automatically calculated in your cart, based on the delivery country.
- Delivery times: variable depending on the country and the chosen delivery method (Standard or Express)
Standard home delivery is free for orders over €200 for eligible countries.
The offer is applied automatically at checkout.
Important:
- Delivery times are indicated in business days (Monday to Friday, excluding public holidays).
- Apsara cannot be held responsible for delays, damages, or losses caused by the carrier.
- Products are delivered to the address you provided when placing your order.
Track your order
Once your order has been shipped, you will receive a confirmation email with a tracking link. This will allow you to track your package in real-time and know exactly when it will arrive!
Thank you ♥
At Apsara, your satisfaction is our priority! If a piece of jewelry does not completely suit you, don't worry, you can return it. Here are the terms:
Withdrawal period
You have a period of 14 days after receiving your order to inform us of your wish to return or exchange an item.
Return conditions
- Jewelry must be returned in its original condition, unworn, with its packaging intact.
- Return shipping costs are your responsibility, and the shipment must be made with a tracking number. This is essential for us to track your package and ensure its proper receipt.
Return Procedure
- Contact us : Send us an email at hello@apsarajewels.fr specifying your order number and the items you wish to return or exchange.
- Prepare your package : Carefully pack the items in their original packaging.
- Ship your package : Send your package to the address we will provide you via email.
Refund or exchange
- Refund : Once the package is received and verified, we will process the refund for the amount of the returned item(s) via the original payment method.
- Exchange: If you wish to exchange an item (size, color, model), please indicate this in your email. We will send you the new item as soon as we receive the returned package.
Exceptions
- Personalized items are neither returned nor exchanged.
Important: We cannot be held responsible for the loss of returned packages without tracking. Therefore, please ensure to choose a shipping method with tracking to guarantee the proper receipt of your return.
How to pay for my purchases on apsarajewels.fr ?
We offer you several secure payment options to facilitate your purchases with complete peace of mind:
- Credit Card: Visa, Mastercard, American Express. Simply enter your card number, its expiration date, and the security code on the back of the card.
- PayPal: Pay quickly and securely with your PayPal account.
- Klarna: Pay in installments with no fees using Klarna. Choose this option at checkout and follow the instructions.
- Apple Pay: Pay with one click using your Apple device.
Your payments are 100% secure. 🔐 We use an SSL encryption system to protect your banking information during each transaction.You can therefore order your Apsara jewelry with peace of mind! 😊
How to use a promo code?
It's very simple! Add the items to your cart, then click on "Proceed to checkout". On the checkout page, you will find a "Promo code" field. Enter your code in this field and click "Apply" to benefit from the discount.
Gift cards 🎁
Do you want to give an Apsara jewelry piece but are unsure about the model? Opt for a gift card! They are available in different amounts and allow your loved ones to choose the jewelry of their dreams. To learn more, visit our [Gift Cards]
pageAt Apsara, we believe in responsible and sustainable beauty. That is why we are committed to upholding ethical values and minimizing our impact on the planet. Here are the principles that guide us:
- Handcrafted and local production 🇫🇷
All our jewelry is handmade with love in our workshop in Aix-en-Provence. We prioritize local production to promote French craftsmanship and reduce our carbon footprint.
- Quality and durability 💎
We carefully select quality materials, primarily recycled 18-carat gold-plated brass, to create durable and resilient jewelry. We believe in responsible consumption and want your Apsara jewelry to accompany you for a long time. The use of recycled gold allows us to preserve natural resources and limit our environmental impact.
- Environmental respect 🌿
We are committed to minimizing our impact on the environment:
- Eco-friendly packaging: Our packaging is made from recycled and recyclable materials. We limit the use of plastic and prioritize natural materials.
- Resource optimization: We optimize our manufacturing processes to limit waste of raw materials and energy.
- Recycling: We recycle our production waste and encourage our customers to recycle their old jewelry.
- Transparency and ethics 🤝
We believe in transparent and honest communication with our customers. We share with you the origin of our materials, our manufacturing methods, and our commitments. We also ensure that the working conditions of our artisans and partners are respected.
- Support for causes that matter to us 💖
Apsara is committed to donating a portion of its profits to organizations that work for environmental protection and women's empowerment. We believe in a fairer and more supportive world.
By choosing Apsara, you opt for ethical and responsible jewelry, created with passion and respect for the environment. ✨
You can contact our customer service only by email at the following address: hello@apsarajewels.fr